FAQ
Member Application Form
Yes there is
The new recruit membership shall follow the country of enrolment.
Purchase/payment flow
Yes, the payment methods remain the same
Yes, the payment methods remain the same
Yes it will be rolled out in due course.
3 November 2019 for existing iElken compensation plan
EK Smart remains exclusive to MY only and will only be available to EKBD (MY) members.
Commission Calculation
All weekly commission will be paid 21 days after the end of each pay cycle closing.
Yes, commission verification remains the same
Yes, commission verification remains the same
The business rules are updated in the system and the sales transaction will be validated as required.
Stocks Packing & Distribution
There will be no changes to Elken packaging box.
Refund/Cancellation process
Please refer to the Terms and Conditions as specified, for the respective countries where the sales transactions are captured.
Compensation Plan
The business manual will be digitally available on iSmart Library from 1/11/2019 onwards.
All commissions payout will be reflected as per the new compensation plan guidelines.
System Related
Yes, member’s dashboard will be updated periodically.
Yes as per the business rules set up in the system
Yes they can do so for active eVouchers that are not expired yet.
